AI-powered support operations copilot for ticket triage, policy-aware resolution, agent routing, and safe automation—with deterministic evaluation and Demo Mode.
Interactive dashboard uncovering ticket trends, SLA performance and backlog risks in customer support operations using Tableau and Excel.
Cloudflare-based support operations platform integrating Slack, Salesforce, D1, and OAuth.
Explainable AI support automation assessment with deterministic recommendations, safety controls, implementation roadmaps, blueprints, and executive reporting.
A workflow playbook for reducing onboarding friction and preventing early‑stage support failures.
Enterprise AI support ops dashboard — ticket triage, API health monitoring, observability
End-to-end HubSpot CRM implementation showcasing CRM configuration, data migration, pipeline design, and reporting using HubSpot Free.
A comprehensive guide to mapping customer journeys across fintech, telecom and BPO support environments
AI powered support workflow tool that matches tickets to documentation, drafts responses, and publishes KB articles to Notion via Claude API and Cloudflare Workers.
Designed and built the system a 4-department agency runs on: one card per client request, role-based access, a client portal for approvals and a full audit trail. Supabase, n8n, Claude.
AI-governed support triage pipeline: confidence-threshold routing, human-in-the-loop queue, hallucination-gated auto-resolution, full audit trail, and cost telemetry. Built in one day for $0.75.
A knowledge base covering common fintech customer support scenarios, KYC troubleshooting, transaction issues and account management
One-line Terminal fixes for a support team's Macs. First up: update the Aircall Workspace desktop app to the latest release with a single pasted command, no download-and-drag.
A comprehensive guide to customer support operations, escalation handling, SLA compliance and ticket management
An AI agent that triages support tickets into structured, schema-validated records, plus a React dashboard to review the results and an eval harness that scores the agent against hand-labeled ground truth.
AI-powered SaaS support triage workflow built in Make.com with Gemini, Airtable, Google Sheets, and human-in-the-loop routing.
RAG-assisted support escalation workflow that routes HubSpot tickets to Support, Engineering, or human review.
AI-assisted support quality assurance MVP with structured QA scoring and human review
AI prototype that detects emerging support ticket trends and drafts reviewable Product and Engineering escalations.
Support operations intelligence platform for SLA monitoring, breach prediction, risk scoring, and ticket prioritization.
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