Slack error message "We had some trouble connecting. Try Again?" when resolving/archiving issues.

[rodolfoBee]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

1. Configure the Slack integration
2. Create an alert to trigger on new issues and send a message to Slack
3. Trigger the alert
4. Go to the configured Slack channel
5. Click either resolve or archive on the message sent by the Alert

Expected Result

The issue is archived or resolved.

Actual Result

The user gets a "We had some trouble connecting. Try Again?" error message. This seems to be related to Sentry not replying or taking too long to reply to Slack.

In some cases, the following warning message "The app took too long to respond" is shown, which also points to a communication issue with Slack:

However, the issue is marked as archived in Sentry, and a message is sent to Slack confirming it:

Product Area

Settings - Integrations

Link

https://dev-curumas.sentry.io/issues/7763357099/

DSN

No response

Version

No response

[getsantry]

Assigning to @getsentry/support for routing ⏲️

[linear-code]

ENG-8748

[getsantry]

Routing to @getsentry/product-owners-settings-integrations for triage ⏲️