IT Operations Analyst managing devices, identity, cloud, and security for a fast-growing SaaS team. Heavy focus on automation, IAM, and keeping compliance audit-ready. Pursuing an M.S. in Data Analytics @ WGU.

• A San Jose State University (SJSU) alumni
• B.S. in Management Information Systems (MIS)
• Experienced in device lifecycle management, identity and access management (IAM), endpoint security, and automation
• Focused on maintaining secure, least-privilege access, endpoint compliance, and audit readiness for SOC 2 and HIPAA

Open to Systems Administrator, IT Engineer, and Cloud/IT Operations roles in the San Jose Bay Area.

Cloud & Infrastructure

Automation & Scripting

Identity, Security & Operations

Networking, Email & Certificates

• 🔐 SSL/TLS Certificate Rotation Automation (PowerShell · AWS) — automates certificate deployment on IIS: pulls a PFX from S3, imports it with secure key handling, verifies the key before re-pointing every HTTPS binding, and cleans up so no private key is left on disk. Includes a manual runbook for Nginx/Linux.

• 🤖 DDQ RAG Assistant (Python · LangChain · FAISS · AWS Bedrock) — turns a company's past due-diligence and security questionnaires into a searchable answer engine. Uses retrieval-augmented generation to draft cited, copy-ready answers with a confidence score, cutting hours of repetitive work to seconds. Ships with synthetic sample data.

• 📊 Service Desk Analytics (Python · pandas · Streamlit · SQLite) — turns years of raw IT support tickets into an interactive dashboard that shows what's driving the workload, how fast issues get resolved, and where automation would pay off. Sanitizes the export first (identities hashed, free text dropped), computes service KPIs and SLA compliance, and generates an automated performance report. Built on real, fully anonymized tickets.

No one knows what the future holds. That’s why its potential is infinite.