ModMail

A self-hosted Discord ModMail bot that lets your members DM the bot to open a private support ticket with your staff team, built with discord.js v14 and local SQLite storage.

⭐ If this project is useful to you, please consider starring the repo! It helps other server owners find it and motivates future updates.

Contents

• Features
• Getting started
• Configuration
• Bot permissions & intents
• Commands
• Project structure
• Ideas & roadmap
• Contributing
• License

Features

• DM ↔ thread relay: a user's DM opens a private thread for staff, and every message flows both ways in real time.
• Confirmation flow: the first DM from a user asks for a Yes/No confirmation before a ticket is created, to avoid accidental or spam tickets.
• Live edit sync: if a user or a staff member edits a message they sent, the relayed copy on the other side is edited too, so both sides always see the same conversation.
• Ticket panels: /config-ticket lets an admin drop a public button in any channel that opens a modal (reason) and creates a ticket, fully configurable (title, description, DM message, closed-DM message).
• Typing indicators: typing in DM shows up as typing in the thread, and vice versa.
• Delivery reactions: every relayed message gets a ✅ or ❌ reaction depending on whether delivery succeeded.
• Block / unblock: staff can block a user from opening new tickets, right from buttons on the ticket control panel or with /block and /unblock.
• Anti-spam auto-ignore: a user who keeps DMing without answering the confirmation prompt gets automatically ignored, with an optional log channel.
• Components V2 control panel: a rich control panel is posted in every thread (Close / Block / Unblock buttons).
• SQLite persistence: tickets, panels, blocklist and message mappings survive restarts; upgrading the bot never touches or drops existing data (new tables are additive only).
• Legacy JSON import: if you're migrating from an older JSON-based version, it's imported automatically the first time the SQLite database is empty.

Getting started

Prerequisites

• Node.js >= 18.19.1
• A Discord application with a bot user (Discord Developer Portal)

Install

git clone https://github.com/Cut0x/ModMail.git
cd ModMail
npm install

Configure

cp .env.example .env

Fill in .env (see Configuration below), then run:

npm start

Use npm run dev during development: it restarts automatically on file changes (node --watch).

Configuration

Required

Variable	Description
DISCORD_TOKEN	Your bot's token
MODMAIL_GUILD_ID	The server (guild) ID the bot operates in
MODMAIL_THREADS_CHANNEL_ID	A regular text channel (GuildText) where ticket threads are created

Optional

Variable	Description	Default
STAFF_ROLE_ID	Role mentioned when a new ticket opens; also used to detect staff members	(none)
BOT_ACTIVITY_PLAYING	Sets the bot's status to "Playing …"	(none)
THREAD_AUTO_ARCHIVE_MINUTES	60, 1440, 4320 or 10080	1440
MODMAIL_SQLITE_FILE	Path to the SQLite database file	./data/modmail.sqlite
MODMAIL_DB_FILE	Legacy JSON file, imported automatically once if the SQLite DB is empty	./data/modmail.json
LOGS_IGNORED_MP_USER_CHANNEL	Channel where auto-ignored DM spammers are logged	(none)
REACTION_SUCCESS_EMOJI	Reaction added when a message is relayed successfully (unicode or <:name:id>)	✅
REACTION_FAILURE_EMOJI	Reaction added when relaying fails	❌

Bot permissions & intents

Enable in the Developer Portal → Bot:

• Message Content Intent
• Server Members Intent (required to detect when a member leaves the server while their ticket is open)

Recommended permissions when inviting the bot:

• View Channels
• Send Messages / Send Messages in Threads
• Create Private Threads
• Manage Threads
• Read Message History
• Attach Files
• Use External Emojis (optional, for custom reaction emojis)

Commands

Staff (used inside a ModMail thread)

Command	Description
/close [reason]	Closes the ticket and notifies the user
/block [reason]	Blocks the user from opening new tickets
/unblock	Unblocks the user
/help	Lists available commands

Admin

Command	Description
/config-ticket channel:#channel	Configures and sends a public ticket-opening panel (requires Administrator)

Project structure

src/
├── config.js        # Environment variables & validation
├── index.js          # Entry point, wires everything and logs in
├── db/                # SQLite persistence layer (tickets, panels, blocklist, relayed messages)
└── bot/
    ├── client.js       # Discord client instance
    ├── ui/             # Embeds, modals, buttons, slash command builders
    ├── tickets/        # Thread lifecycle (create, close)
    ├── handlers/       # DM / staff message relay + edit sync
    ├── commands/       # Slash command & modal logic
    ├── interactions/   # Button / modal routing
    └── events/         # Discord event listeners

The codebase is kept intentionally split into small, single-purpose files (each well under 150 lines), so it's easy to navigate, review and extend: a good starting point if you want to add your own feature.

Ideas & roadmap

Nothing here is planned or promised, these are just ideas for anyone who wants to open a PR:

• 🗑️ Delete sync: mirror message deletions the same way edits are now mirrored.
• 📄 Ticket transcripts: export a closed ticket's conversation as HTML/Markdown when it closes.
• 🏷️ Tags / categories: let staff label tickets (billing, bug report, etc.) for easier triage.
• 💬 Canned responses: a /reply <snippet> command for frequently used answers.
• 🌍 i18n: translate bot-facing strings beyond the current English/French mix.
• ⏱️ SLA reminders: ping staff if a ticket has gone unanswered for too long.
• 🕵️ Anonymous staff replies: an option to sign replies as "Staff" instead of a display name.
• 🐳 Docker support: a Dockerfile + docker-compose.yml for easier self-hosting.
• ✅ Automated tests: unit tests for the db/ layer and handler logic.
• 📊 Basic stats/dashboard: ticket volume, response time, per-staff activity.

Have another idea? Open an issue to discuss it before starting a big PR.

Contributing

Contributions are welcome!

1. Fork the repo and create a branch from main.
2. Keep changes focused and files small/single-purpose, matching the existing structure.
3. Test your changes locally (npm start against a test server) before opening a PR.
4. Open a PR describing what changed and why.

If you run into a bug or have a feature request, please open an issue.

License

ISC (see package.json).

---

If this project saved you time, a ⭐ on the repo goes a long way. Thanks for checking it out!