From dfab3afef1581c06508a9b70a2faed213d9f64ee Mon Sep 17 00:00:00 2001 From: Vishal Rana Date: Wed, 7 Oct 2026 12:59:00 -0700 Subject: [PATCH] docs: move support terms to .github/SUPPORT.md Use GitHub's standard SUPPORT.md community file: a Getting help section (Discussions, issues, SECURITY.md) plus the Paid support terms that were in SUPPORT-SPONSORSHIP.md. Claude-Session: https://claude.ai/code/session_01QKDYQr53zNKkR7nif2CAAq --- SUPPORT-SPONSORSHIP.md => .github/SUPPORT.md | 25 +++++++++++++------- 1 file changed, 17 insertions(+), 8 deletions(-) rename SUPPORT-SPONSORSHIP.md => .github/SUPPORT.md (51%) diff --git a/SUPPORT-SPONSORSHIP.md b/.github/SUPPORT.md similarity index 51% rename from SUPPORT-SPONSORSHIP.md rename to .github/SUPPORT.md index c3a452373..7487c89e0 100644 --- a/SUPPORT-SPONSORSHIP.md +++ b/.github/SUPPORT.md @@ -1,8 +1,17 @@ -# Echo Support Sponsorship Terms +# Support -These terms apply to the Support tier on [GitHub Sponsors](https://github.com/sponsors/labstack), provided by LabStack LLC. +## Getting help -## What you get +- **Questions:** ask in [GitHub Discussions](https://github.com/labstack/echo/discussions). +- **Bugs:** open an [issue](https://github.com/labstack/echo/issues) with a minimal example that reproduces the problem. +- **Security vulnerabilities:** report them privately, as described in [SECURITY.md](../SECURITY.md). Do not open a public issue. +- **Documentation:** [echo.labstack.com](https://echo.labstack.com). + +## Paid support + +Companies running Echo in production can get support through the Support tier on [GitHub Sponsors](https://github.com/sponsors/labstack), provided by LabStack LLC. + +### What you get - Everything in the Business tier. - We aim to reply to your issues and questions within 2 business days. @@ -10,14 +19,14 @@ These terms apply to the Support tier on [GitHub Sponsors](https://github.com/sp - A written summary of Echo's published support periods for the versions you use. - Help answering SBOM and vulnerability questions for your compliance reviews. -## Terms +### Terms 1. **Best effort.** Support is provided on a best-effort basis. Response times are goals, not guarantees. -2. **Security notice.** Advance notice covers only the planned release date and the affected version lines. Vulnerability details and fixes are published publicly, for everyone, at release time, following coordinated disclosure. See [SECURITY.md](./SECURITY.md). -3. **Support statements.** Support-period summaries restate Echo's public policy in [ROADMAP.md](./ROADMAP.md) and [SECURITY.md](./SECURITY.md), which may change. They are not a warranty. -4. **No warranty.** Echo is provided under the [MIT License](./LICENSE), "as is". Sponsorship does not change that. +2. **Security notice.** Advance notice covers only the planned release date and the affected version lines. Vulnerability details and fixes are published publicly, for everyone, at release time, following coordinated disclosure. See [SECURITY.md](../SECURITY.md). +3. **Support statements.** Support-period summaries restate Echo's public policy in [ROADMAP.md](../ROADMAP.md) and [SECURITY.md](../SECURITY.md), which may change. They are not a warranty. +4. **No warranty.** Echo is provided under the [MIT License](../LICENSE), "as is". Sponsorship does not change that. 5. **Liability.** LabStack LLC's total liability is limited to the sponsorship fees paid in the previous 3 months. 6. **Billing.** Billed through GitHub Sponsors under GitHub's terms, or invoiced by LabStack LLC. You can cancel anytime; past months are not refunded. 7. **Changes.** These terms may be updated. The current version is always in this file. -Questions: [v@labstack.com](mailto:v@labstack.com) +Questions about paid support: [v@labstack.com](mailto:v@labstack.com)